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PRIVACY POLICY

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INTRODUCTION:

Bagicha Wilderness (“Bagicha”) is committed to protecting the privacy and personal information of its Guests and users. This Privacy Policy outlines the manner in which Bagicha collects, uses, stores, discloses and protects personal information when Guests interact with Bagicha through its website, Booking Channels, communication platforms, or during their stay at any Property.

By accessing or using any Booking Channel or services of Bagicha, the Guest consents to the collection and use of information in accordance with this Privacy Policy.

 

INFORMATION COLLECTED:

Bagicha may collect the following categories of information from Guests:

2.1 Personal Information

Bagicha may collect personal details including but not limited to the Guest’s name, contact details such as email address and phone number, government-issued identification documents as required under applicable law, payment details in case of direct bookings, and travel-related information such as nationality, Check-In and Check-Out dates.

2.2 Usage Information

Bagicha may automatically collect certain technical data including IP address, browser type, device information, pages visited on the website, and the source of booking or referral.

2.3 Communication Data

Bagicha may retain records of communications, including messages, emails, feedback, reviews, surveys or any other correspondence shared by the Guest to it or its Affiliates through any medium. 

 

PURPOSE OF COLLECTION AND USE:

The information collected by Bagicha shall be used for the following purposes:

  1. To process and manage Bookings and facilitate the Guest’s stay;

  2. To comply with applicable legal and regulatory requirements, including guest registration obligations;

  3. To communicate with Guests regarding Bookings, updates, offers, or important information;

  4. To improve services, user experience and operational efficiency;

  5. To respond to queries, complaints or requests raised by Guests. 

 

DISCLOSURE AND SHARING OF INFORMATION:

Bagicha does not sell or rent personal information to third parties. However, information may be shared under the following circumstances:

  1. With government authorities or law enforcement agencies, where required under applicable law;

  2. With trusted third-party service providers such as payment gateways, booking platforms or service partners for the purpose of facilitating services;
     

COMPLIANCE WITH EXISTING DATA PROTECTION LAWS IN INDIA:

  1. Bagicha shall process all personal data in accordance with applicable laws in India, including the Digital Personal Data Protection Act, 2023 and the rules framed thereunder, as may be amended from time to time.

  2. Bagicha shall collect, use, store and process personal data only for lawful purposes and in a fair and reasonable manner, and shall take reasonable safeguards to prevent unauthorised access, disclosure, alteration or loss of such data.

  3. Guests acknowledge that by providing their personal data and using Bagicha’s services, they consent to such processing in accordance with this Privacy Policy and applicable law.

 

DATA RETENTION & SECURITY:

  1. Bagicha adopts reasonable technical and organisational measures to safeguard personal information from unauthorised access, disclosure, alteration or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and Bagicha does not guarantee absolute security of data. 

  2. Bagicha shall retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, accounting or operational requirements.

  3. Guests may request deletion of their personal data by contacting Bagicha through the designated communication channels, subject to applicable legal obligations. 

 

RIGHTS OF USERS:

Subject to applicable laws, Guests may have the right to:

  1. Access the personal information held by Bagicha;

  2. Request correction or updating of inaccurate or incomplete information;

  3. Request deletion of personal data;

  4. Object to or restrict certain processing of personal data.

Requests for exercising such rights may be made by contacting Bagicha either by sending an email to contact@bagichawilderness.com or through its other official communication channels as mentioned on this Website.

 

COOKIES:

Bagicha’s website may use cookies and similar technologies to enhance user experience, analyse website traffic and improve functionality. Guests may choose to disable cookies through their browser settings; however, this may affect certain features of the website. 

 

THIRD-PARTY LINKS:

Bagicha’s website or Booking Channels may contain links to third-party websites or platforms. Bagicha shall not be responsible for the privacy practices or content of such third-party platforms, and Guests are advised to review their respective privacy policies before sharing any personal information. 

 

CHANGES TO PRIVACY POLICY:

Bagicha reserves the right to amend or update this Privacy Policy at any time. Any changes shall be effective immediately upon being posted on the website. Guests are advised to periodically review this Privacy Policy.

 

CONTACT AND GRIEVANCE REDRESSAL:

For any questions, concerns or requests regarding this Privacy Policy or personal data, Guests may contact Bagicha through its official communication channels as provided on the website.

 

CONSENT:

By using the website, Booking Channels or services of Bagicha, the Guest expressly consents to the collection, use, storage and disclosure of their personal information in accordance with this Privacy Policy and applicable laws.

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